FAQs

SHIPPING

How much is shipping?
Shipping prices start from $10.90 (cost of an average album weighing up to 500g). Prices are based on weight and size.

Where do you ship to?
We currently only ship Australia-wide.

DELIVERY

How long will my order take to dispatch?
In-stock items: 
Dispatched within 3 business days.
Pre-orders: Up to 4 weeks after the release date. Orders are processed within 5 days of arrival at our warehouse .

REWARDS

Join our free Rewards Program and earn Berry points on every purchase. Berry points can be redeemed for real cash discounts on future orders. Here's how it works:

EARNING POINTS:

  • $1 spent online/instore (2 Berry points)
  • Signup & account created (100 Berry points)
  • Follow on Instagram (50 Berry points)
  • Follow on Tiktok (50 Berry points)
  • Like on Facebook (50 Berry points)
  • Refer a friend who makes a purchase (250 Berry points)

REDEEMING POINTS:

  • 500 points ($5 Store Credit)
  • 1000 points ($10 Store Credit)
  • 2,500 points ($25 Store Credit)
  • 5,000 points ($50 Store Credit)

ALBUM CHARTS

Do my album purchases count towards any charts?
Yes, they will count towards the relevant ARIA, HANTEO and CIRCLE charts.

PRE-ORDER BENEFITS

POBs are not free items provided to stores, we purchase them separately from our official suppliers, at extra cost and in limited quantities

To make collecting as accessible as possible, we price our POBs as close to cost as we can. Albums that include POBs are therefore listed at a slightly higher price to reflect the additional cost of sourcing these benefits. For customers who prefer the album only, we also offer standard versions at a lower price.

All product listings will clearly state whether POBs are included and which benefits are available.