This Privacy Policy describes how www.strawberrybear.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Any information that can uniquely identify an individual is referred to as “Personal Information”.
Below provides more information about what Personal Information we collect and why.
Device information
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Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, what products or pages you view, search terms, and your interaction with the Site.
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Purpose of collection: to load the Site accurately and to perform analytics that optimise Site performance.
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Source of collection: collected automatically using cookies, log files, web beacons, tags, or pixels.
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Disclosure for a business purpose: shared with our processor Shopify.
Order information
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Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
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Purpose of collection: to provide products or services to you in order to fulfill our contract; process payments; arrange shipping; provide invoices and order confirmations; communicate regarding orders; screen for potential fraud; and, where preferences allow, provide product or service updates and marketing.
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Source of collection: collected from you.
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Disclosure for a business purpose: shared with our processor Shopify.
Customer support information
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Examples of Personal Information collected: as outlined above.
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Purpose of collection: to provide customer support services.
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Source of collection: collected from you.
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Disclosure for a business purpose: as outlined above.
Minors
This Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you believe your child has provided Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us supply our services and fulfill contracts with you, as described above.
For example:
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We use Shopify to power our online store. Learn more about how Shopify uses Personal Information here: https://www.shopify.com/legal/privacy.
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We may share Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.
Behavioural Advertising
As outlined above, Personal Information may be used for targeted advertising or marketing communications we believe may interest you.
We may share information about Site usage, purchases, and interactions with advertising partners.
You may also visit the Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/
Using Personal Information
Personal Information is used to provide our services, including providing products for sale, processing payments, shipping orders, and updating you about new products, services, and offers.
Lawful Basis
If you are a resident of the European Economic Area (EEA), Personal Information is processed under the following lawful bases:
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Your consent
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Performance of our contract with you
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Compliance with legal obligations
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Protection of vital interests
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Public interest
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Legitimate interests not overridden by fundamental rights and freedoms
Retention
Personal Information from orders is retained for our records unless and until erasure is requested. See the “Your rights” section for further information.
Automatic Decision-Making
We do not use fully automated decision-making that has a legal or otherwise significant effect.
Our processor Shopify may perform limited automated fraud screening such as:
Your Rights
GDPR
If you are an EEA resident, you have rights to access, correct, update, erase, or port the Personal Information we hold. Contact us using the details below to exercise these rights.
Data may be transferred outside Europe for processing to countries such as Canada or the United States. Information on GDPR compliance by Shopify can be found here: https://help.shopify.com/en/manual/your-account/privacy/GDPR
CCPA
If you are a California resident, you have rights to know, correct, update, erase, or port Personal Information we hold. Contact us to exercise these rights.
Cookies
Cookies are small data files that may track actions and preferences. They enhance browsing and improve Site functionality.
The Site uses functional, performance, advertising, and social media cookies. Most browsers accept cookies automatically, but settings can be changed to block or remove cookies. More information: www.allaboutcookies.org
Blocking cookies may affect how we share certain information with third parties, including advertising partners.
Do Not Track
There is no consistent industry understanding of Do Not Track signals. Our practices do not change when such a signal is detected.
Changes
This Privacy Policy may be updated to reflect operational, legal, or regulatory changes. The updated version will be published on this page.
Contact
For more information about our privacy practices, questions, or complaints, please contact us by email:
info@strawberrybear.com.au
If you are not satisfied with our response, you may lodge a complaint with NSW Fair Trading:
https://www.fairtrading.nsw.gov.au/help-centre/online-tools/make-a-complaint
Last updated: 12 November 2025
